Privacy Policy
In force from 13 September 2026
This policy explains what personal data Sout Buddy EOOD processes through solnichki.com, why, who we share it with, and what rights you have under the General Data Protection Regulation (GDPR) and the Bulgarian Personal Data Protection Act.
1. Controller
The controller of your personal data is Sout Buddy EOOD (Соут Бъди ЕООД), UIC 208847063, 16B Knyaz Alexander I St., 1000 Sofia, Bulgaria. Contact us at solnichki.bg@gmail.com or +359 878 531 050.
2. What we collect
When you order: name, email, phone, delivery address or chosen courier office, the name of the person the figurine is for, and the photos and descriptions you upload. When you pay by card, the card details are processed by Stripe; we never see or store them. If you write to us through the site's report form, we receive your message, the page address, browser version, IP address and technical details about the error. The site also records technical information about photo uploads (size, type, success or failure), without the photos themselves. We have no user accounts and require no registration.
3. Why and on what basis
We process order data to perform our contract with you: making, status notifications, delivery, warranty (Article 6(1)(b) GDPR). We keep accounting records under a legal obligation (Article 6(1)(c)). Protecting the site from abuse, rate limiting and technical error logs rest on our legitimate interest in keeping the site working and secure (Article 6(1)(f)). Using photos and figurines in marketing rests on your consent (Article 6(1)(a)), described in section 4.
4. Photos and figurines in our publications
By ordering you consent to us publishing photos and video of the finished shaker and, in a "photo and figurine" comparison, the photos you provided: on Solnichki's social media, on the site, in advertising and printed material. We do not publish names, addresses, phone numbers or other data that identifies you, and we do not use photos of children without a parent's explicit consent. You can withdraw consent at any time by emailing solnichki.bg@gmail.com; withdrawal applies going forward and does not affect the lawfulness of what was done before. If you do not want anything published, say so in the order note when you order.
5. Who has access to the data
We share only what is needed with the providers that help us fulfil the order: Econt (courier: name, phone, address or office); Stripe (card payments); Resend (email delivery); Uploadthing (storage of uploaded photos); Neon (database); Vercel (site hosting and cookieless visit statistics); Sanity (catalog content management). Each is bound by a data processing agreement and uses the data only for that purpose. Some of these providers are established in the United States; transfers take place under GDPR safeguards (standard contractual clauses or the EU-US Data Privacy Framework). We do not sell data and do not give it to third parties for their marketing. We disclose data to public authorities only where the law obliges us to.
6. How long we keep data
We keep order data and photos until the order is fulfilled and the statutory warranty has run (2 years from delivery), then delete or anonymise them. Photos uploaded without a completed order are deleted automatically 30 days after upload. Material published with your consent is kept while the consent stands. Accounting records are kept for 10 years under the Bulgarian Accountancy Act. If you want earlier deletion, write to us; we delete everything the law does not oblige us to keep.
7. Cookies, local storage and statistics
The site uses technical means only. Your cart and unfinished orders are saved in your browser (localStorage) so you do not lose them on reload; one technical cookie stores your language choice. For visit statistics we use Vercel Web Analytics, which uses no cookies and does not track individual users. We do not use Google Analytics, Meta Pixel or similar tools.
8. Your rights
You have the right to request access to your data, rectification, erasure, restriction of processing and data portability, to object to processing based on legitimate interest, and to withdraw any consent you have given. Write to solnichki.bg@gmail.com; we reply within one month. If you believe we are infringing your rights, you can lodge a complaint with the Bulgarian Commission for Personal Data Protection: kzld.bg, 2 Prof. Tsvetan Lazarov Blvd., 1592 Sofia.
9. Changes
If we change the way we process data, we update this page and the date at the top. For a material change we notify customers with active orders by email.
10. Contact
Sout Buddy EOOD, UIC 208847063, 16B Knyaz Alexander I St., 1000 Sofia, Bulgaria. Email: solnichki.bg@gmail.com. Phone: +359 878 531 050.