Terms of Service
In force from 1 October 2026
This is a translation. In case of discrepancy, the Bulgarian version prevails.
These terms govern the relationship between Sout Buddy EOOD (trading as Solnichki) and you as a customer when you order through solnichki.com. By confirming an order you accept these terms.
1. Who we are
solnichki.com is operated by Sout Buddy EOOD (Соут Бъди ЕООД), a company registered in Bulgaria, UIC 208847063, with registered office at 16B Knyaz Alexander I St., 1000 Sofia, Bulgaria ("we", "Solnichki"). Contact: solnichki.bg@gmail.com, phone +359 878 531 050. We sell handmade polymer clay salt and pepper shakers: made to order from photos and descriptions you provide and, when available, ready-made models from our catalog.
2. Definitions
"Site" means solnichki.com. "Customer" means an individual ordering through the Site for personal use. "Personalised order" means a shaker made from photos, descriptions or characteristics provided by the customer. "Catalog item" means a ready-made shaker from our catalog that is not personalised. "Add-on" means a service chosen at checkout alongside the order: the crafting video or express making.
3. Placing an order and contract formation
Orders are placed online through the Site. Before paying you see the full amount: products, add-ons and delivery. The contract is formed when we confirm the order by email after payment is received (for bank transfers: once the funds arrive). Before the contract is concluded we may decline an order if the photos or descriptions do not allow it to be fulfilled as agreed or contain unacceptable content (violence, hate, nudity, children in an inappropriate context). If the photos are provided after the order is confirmed and we find the information insufficient, section 10.5 applies. Making starts once we have received the payment, the necessary photos and any additional specifications that have been expressly confirmed, where such specifications are needed. If we decline the order or it is ended under section 10.5, we refund the full amount paid. Photos are not required at the time of ordering: you can send them after payment through the link in your confirmation email, which stays valid for 30 days.
4. Prices and payment
Prices on the Site are in euro and are the final price to you. The price shown at the time of ordering applies. As of the date of these terms: €55 for a single figurine, €59 for a pet, €99 for a couple, €150 for The Crew set of three figurines (each additional person in the set is €45) and €600 for The Heirloom set. Add-ons: one more shaker on a single or a couple €45, crafting video €25 (included with The Crew set) and express making €15 for the first shaker in the order and €10 for each additional one. Delivery is calculated at checkout from your address and shown before you confirm. Payment: by card through Stripe or by bank transfer. A bank-transfer order counts as paid when the funds reach our account; if they do not arrive within 14 days the order is cancelled automatically.
5. Making and lead times
Every shaker is made by hand. The standard making time is 6 days from the moment we have both the payment and the photos. With the express add-on the making time is 3 days and the order is dispatched with priority. The Heirloom set takes four weeks. In busy periods (holidays, campaigns) the lead time may be longer; we let you know in advance. The steps of the making are described on the Process page. Handwork allows for individual differences between pieces. A personalised figurine is made in the stylisation described in section 10.2, which does not exclude the obligation to deliver the agreed characteristics or your statutory rights in the event of a lack of conformity.
6. Delivery
We deliver only within Bulgaria, via Econt, to an office or to an address. The delivery price is shown at checkout and added to the total. When the order is handed to the courier you receive an email with a tracking number. Delivery takes up to 2 working days after dispatch. If there is a problem with the delivery, we help to establish and resolve it. Our relationship with the courier does not limit your statutory rights against us. For The Heirloom set delivery is included in the price.
7. Photos and content you provide
By uploading photos and descriptions you confirm that you have the right to use them for the purpose of the order and that the people in them (or their parents, for children) agree to be depicted as a figurine. We use the photos to make the shaker and keep them as described in the Privacy Policy. Copyright in the design and execution of the figurines belongs to Sout Buddy EOOD; the finished shaker is your property.
8. Use of photos and figurines in our marketing
By placing an order you agree that Sout Buddy EOOD may photograph and film the finished shaker and use images and video of it, as well as the photos you provided (for example in a "photo and figurine" comparison), to present our work: on social media, on the Site, in advertising and printed material, online and offline. We never publish names, addresses or other personal details. We do not use photos of children in marketing without a parent's explicit consent. You can opt out at any time: write "no publishing" in the order note, or email solnichki.bg@gmail.com with your order number. Opting out stops future use; material already published is removed from our channels within a reasonable time, as far as technically possible.
9. Right of withdrawal
Personalised orders, including their add-ons, are goods made to the consumer's individual specification and are excluded from the right of withdrawal under Article 57(3) of the Bulgarian Consumer Protection Act and Article 16(c) of Directive 2011/83/EU. You may withdraw from a catalog item within 14 days of receipt without giving a reason, provided it is in its original condition and packaging; return shipping is at your cost, and we refund within 14 days of receiving the item back. This does not affect your rights in case of a defect (section 10).
10. Conformity of goods and complaints
10.1. Statutory rights. We are liable for any lack of conformity of the goods with the contract that exists at the time of delivery and becomes apparent within two years of it, under the Act on the Provision of Digital Content and Digital Services and the Sale of Goods (the "DCSGA", Articles 31 and 32) and the Consumer Protection Act. Your rights in the event of a lack of conformity are preserved for personalised goods as well, even though the right to withdraw without giving a reason does not apply to them. Nothing in these terms limits your statutory rights, the applicable rules of proof, or the cases provided for by law in which time limits are suspended, extended or run for longer.
10.2. What you order. A personalised shaker is a handmade polymer clay figurine that recreates the person or pet you specify through the agreed stylisation. It is an artistic interpretation of the photos and descriptions provided, not a photorealistic or anatomically exact copy. Body proportions, head shape and facial features are simplified or exaggerated in the style presented before you order. This style does not cancel our obligation to deliver the other agreed characteristics.
10.3. Agreed characteristics. In making the figurine we recreate the applicable distinguishing features that are visible in the photos provided or expressly specified between us: hairstyle and hair colour, beard or moustache, glasses and accessories, skin tone, the specified clothing, and other described and accepted characteristics. This list is not exhaustive. The goods must also match the rest of the agreed description, quantity and quality, and the applicable objective requirements for conformity, including functionality and durability.
10.4. Assessment of likeness and stylisation. Conformity is assessed against the agreed description and stylisation, the photos and specifications provided, the presentation of the product before the contract was concluded, and the applicable legal requirements. Differences that result from the clearly agreed stylisation do not in themselves amount to inaccurate performance. A complaint that the figurine does not recreate the agreed person or animal is considered individually; we do not exclude it in advance as a possible lack of conformity. If we propose a specific deviation from the objective requirements for conformity, we will inform you expressly of the characteristic concerned and ask for your express and separate acceptance when the contract or the relevant amendment is concluded (Article 28(5) DCSGA). The acceptance covers only the deviation described and does not exclude other rights.
10.5. Photo quality. If the photos or descriptions do not allow a characteristic to be determined clearly enough, we will tell you which one it is and ask for additional information before making begins. If you wish us to proceed without it, we will propose a specific way of recreating the unclear characteristic and will apply it only after your express confirmation. If we do not reach agreement and the order cannot be fulfilled as agreed, we will not start making it and will refund the full amount paid. Insufficient photo quality does not automatically release the company from liability for a lack of conformity.
10.6. Making and registering a complaint. You may make a complaint orally or in writing (Article 43 DCSGA) through solnichki.com, at solnichki.bg@gmail.com, by phone on +359 878 531 050 or at our address: 16B Knyaz Alexander I St., 1000 Sofia, as well as at any other place where the law entitles you to make it.
Describe the goods, the lack of conformity, your preferred remedy, the amount claimed where applicable, and your contact details. For a faster review, give the order number and provide the documents and photos you have. The order number and comparison photos are not in themselves a condition for accepting and registering the complaint.
We enter the complaint in the register and give you a document stating the date, the registration number, the type of goods, details of the person who accepted it and the applicable statutory particulars (Article 47 DCSGA). If we need further information, we will ask for it while reviewing the complaint. Registration does not mean that the complaint is accepted or rejected as well founded in advance.
10.7. Remedies for a lack of conformity. In the event of a lack of conformity you may choose repair or replacement, including the making of a new conforming shaker, unless the chosen remedy is impossible or, compared with the other, would impose disproportionate costs under the conditions set by law (Article 33 DCSGA). The assessment takes into account the value of conforming goods, the significance of the lack of conformity and whether the other remedy is possible without significant inconvenience to you.
Repair or replacement is carried out free of charge, within a reasonable time and without significant inconvenience to you; for the shakers under these terms we undertake that this time will not exceed one month from being notified of the lack of conformity (Article 34 DCSGA). We bear the costs necessary to bring the goods into conformity, including return and redelivery. You are to make the goods available for the necessary inspection and performance.
You may request a proportionate price reduction or terminate the contract under the conditions provided for by law, including where:
- we do not carry out the repair or replacement in accordance with the applicable requirements, or lawfully refuse both because they are impossible or would impose disproportionate costs;
- a lack of conformity appears despite our attempt to bring the goods into conformity;
- the lack of conformity is so serious that it justifies an immediate price reduction or termination;
- we have declared, or it is clear from the circumstances, that we will not bring the goods into conformity within a reasonable time or without significant inconvenience to you.
The contract cannot be terminated for a minor lack of conformity; the burden of proving that it is minor is on us (Article 33(5) DCSGA). This does not exclude the other applicable remedies.
On termination we arrange the return of the goods at our expense and refund the amount due without undue delay, no later than 14 days from receiving the goods or proof that they have been sent, whichever is earlier (Article 36 DCSGA). We do not deduct costs of personalisation or resale. If the law requires performance more favourable to you, we apply it.
10.8. Damage in delivery. If the shaker arrives broken or damaged, please let us know as soon as possible and, if you can, provide photos of the goods and the packaging, if possible within 48 hours of receipt. This helps us establish the damage and make a claim against the courier. Notifying us or providing photos within 48 hours is not a condition for accepting, registering or satisfying the complaint, and missing this recommended time limit does not in itself mean you lose your statutory rights.
11. Liability
We are liable under Bulgarian law. We are not liable for indirect damages or lost profits, except in cases of wilful misconduct or gross negligence. Our total liability for a given order is limited to its value. These limits do not affect the rights the law gives consumers that cannot be restricted. The limitations in this section do not apply to the rights in the event of a lack of conformity under section 10 or to other rights and liabilities that cannot be limited by law.
12. Personal data
How we process your personal data is described in our Privacy Policy, which forms part of these terms.
13. Changes to these terms
We may change these terms when the law, our providers or the way we work changes. Each order is governed by the version in force when it was confirmed. The date of the current version is shown at the top.
14. Disputes
You can write to us first: we settle most questions quickly and personally. This is not a required step before you turn to an authority or a court. You may contact the Bulgarian Consumer Protection Commission (kzp.bg), including the conciliation committees attached to it. Bulgarian law applies. The Bulgarian courts have jurisdiction; for consumers the rules on jurisdiction by place of residence also apply.
15. Contact
Sout Buddy EOOD, UIC 208847063, 16B Knyaz Alexander I St., 1000 Sofia, Bulgaria. Email: solnichki.bg@gmail.com. Phone: +359 878 531 050.